Privacy Policy

Effective Date: 25-05-2025

Company: Cyberops Systems Ltd. — Trace.Direct

Introduction

Trace.Direct is a SaaS platform operated by Cyberops Systems Ltd. This Privacy Policy explains how we collect, store, process, and protect your personal information. Using our services constitutes acceptance of this policy.

Data Collected

• Personal identifiers: name, email, account credentials.
• Usage data: OSINT queries, blockchain addresses analyzed, AI-generated content, chat logs.
• Technical data: IP address, device, browser, and access times.

How We Use Data

• Provide and improve services.
• Communicate support responses and account info.
• Prepare investigation reports and analyst notes.
  We do not sell your data.

Storage & Security

• All data stored on AWS servers in Canada.
• Encryption at rest and in transit.
• Role-based access controls; only authorized personnel.

Third-Party Processors

• Third parties (e.g., LeakCheck, AnChain, AI providers) may process data strictly to provide functionality. They follow their own compliance policies and our data processing agreements.

Cross-Border Processing

• Users outside Canada may have data processed in Canada. When required, we follow applicable cross-border transfer safeguards.

User Rights

• You may request access, correction, or deletion of your personal data by contacting contact@trace.direct.

Retention

• Data retention is defined by account settings and legal requirements. You can request deletion.

Changes to Policy

• We may update this policy; the effective date will indicate the latest version.

AI Reenactments & Testimonials

Trace.Direct may use anonymized case material to produce AI-assisted testimonial reenactments or summaries. Reenactments are anonymized and analyst-verified. Users grant permission for anonymized / reenacted materials; consent may be withdrawn anytime.

Contact

For privacy questions: contact@trace.direct