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This Privacy Policy explains what information Trace.Direct collects when you use our platform and services operated by Cyberops Systems Ltd.
Effective Date: 20-05-2025 | Company: Cyberops Systems Ltd. | Trace.Direct
Cyberops Systems Ltd. is the controller of personal data processed through the Trace.Direct platform and related services. References in this policy to “we”, “us” or “our” mean Cyberops Systems Ltd. and Trace.Direct.
We collect information in order to provide our investigative tools, operate the platform securely, and comply with legal obligations. This includes:
We use personal and case-related information only for legitimate purposes, including to:
Where data protection laws require a legal basis, we rely on the performance of our contract with you, our legitimate interest in operating a secure and effective investigation platform, compliance with legal obligations, and your consent where we ask for it (for example, for certain marketing or optional data sharing).
We store data in secure environments and use technical and organizational measures designed to protect it against unauthorized access, loss, alteration or misuse. No system can be 100% secure, but we continuously review and improve our security controls.
We retain personal and case-related information only as long as necessary to deliver the services, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to delete or anonymize it.
We do not sell your personal data. We may share information with:
Because we operate internationally, data may be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards (such as contractual protections) to protect personal data in cross-border transfers.
Depending on your location, you may have rights over your personal data, including the right to:
To exercise your rights, please contact us using the details at the end of this policy. We may need to verify your identity before responding.
Trace.Direct may use cookies and similar technologies to keep you logged in, remember preferences and measure how the platform is used. You can control cookies through your browser settings and, where applicable, via on-site consent tools, but disabling some cookies may affect functionality.
The Trace.Direct platform is intended for adults and is not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above and, where appropriate, provide additional notice. Continued use of Trace.Direct after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your data, contact us at: contact@trace.direct
Data Category | Retention Period | Legal Basis |
| Account data | 7 years post-termination | Legal obligation (tax/audit) |
| Uploaded evidence | 90 days after case closure | Contract performance |
| Logs and security data | 12 months | Legitimate interest (security |
7. Accessing and Updating Information
You may access, update, or delete your personal information at any time by logging into your
account settings. At your request, we can provide further information regarding what personal
data is stored about you and will correct or erase personal data at your request. This excludes data
held for legal obligations. To learn more or make any of the aforementioned requests, please
email us.
8. Notice Concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We
provide a variety of opt-out mechanisms on our Website concerning the information collected for
third party purposes. However, we do not currently recognize or respond to browser initiated
DNT signals.
9. Cookies
9.1. The Company may use cookies and similar tracking technologies to ensure the secure and
efficient operation of the Platform and to improve user experience. All cookies shall be classified
according to their purpose, including Strictly Necessary Cookies (required for core functionality
and security), Analytics Cookies (used to gather statistical information about user interaction and
site performance), and Functional Cookies (enabling personalization and enhanced features). If
cookies are utilized for marketing or profiling purposes, the Company shall obtain the user’s
explicit consent prior to their activation and shall provide clear options to manage or withdraw
consent at any time. Users may access further information about the types of cookies used and their respective purposes by reviewing the Company’s Cookie Policy or by using the integrated
cookie consent manager available on the Platform.
9.2. Our Website may use standard cookies and analytics tools (such as Google Analytics) to collect
aggregated, non-identifiable information about visitor behavior and traffic. You may disable
cookies in your browser settings, though this may limit certain functionalities. Your information
may be stored on secure servers operated by trusted third-party providers (e.g., hosting
companies, cloud services). We implement appropriate technical and organizational measures to
safeguard your information. However, please note that no method of electronic transmission or
storage is completely secure. We retain personal information only for as long as necessary to
fulfill the purposes described above, or as required by law. Once no longer needed, we will
securely delete or anonymize the information.
9.3. Depending on your jurisdiction, you may have the right to request access to, correction of, or
deletion of your personal information. To exercise these rights, please contact us via the email
below.
What Are Cookies?
“Cookies” are a feature in your browser software. A cookie is a small text file that is stored on a
user’s computer for record keeping purposes and to improve your experience. If enabled, we may
write cookies that may store small amounts of data on your computer.
How We Use Cookies
Using Cookies is a common practice with many professional sites. When you visit the Website,
if your computer and browser allow receiving Cookies, we send you a Cookie to be stored on
your computer. By using Cookie, we track certain non-personally identifiable information with
respect to your behavior on the Site. Cookies assist us in tracking which of our features appeal
the most to you and what content you may have viewed on past visits. When you visit the Site
again, cookies can enable us to customize our content according to your preferences. We may use
cookies to: keep track of the number of return visits to the Site; accumulate and report aggregate,
statistical information on the Site’s usage; deliver specific content to you based on your interests
or past viewing history. Note that we might also use cookies provided by trusted third parties.
Such third-party cookies may, among others, include cookies set by social media sites like
Facebook, Twitter, Google+ etc.
Disabling Cookies
You may prevent receipt of Cookies by adjusting your browser preferences. Those can be
modified to accept or reject all cookies or request a notification when a cookie is set (see your
browser Help for how to do this). Please note that We use both session cookies, which terminate
when a user closes his/her browser, and persistent cookies, which remain on the user’s computer
until manually deleted. Kindly note that you have the ability to accept, decline, move or remove
cookies at any time by modifying your browser settings. However, be aware that disabling
cookies will affect the functionality of this and many other websites that you visit. Disabling
cookies will usually result in also disabling certain functionality and features of the Site.
10. Protection of Your Personal Information
10.1.We take reasonable administrative and technical measures to safeguard your Personal
Information against loss, theft, and misuse, as well as unauthorized access, alteration, disclosure
or destruction.
10.2.We will cooperate with the appropriate regulatory authorities, including local data protection
authorities, to resolve any complaints regarding the transfer of personal data that cannot be
resolved between us and an individual.
10.3.We retain information as long as it is necessary and relevant for our operations. In addition, we
may retain Personal Information from closed accounts to comply with the law, prevent fraud,
collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation,
enforce our Terms of Use and take other actions permitted by law.
10.4.You may be aware that the European General Data Protection Regulation or “GDPR” gives
certain rights to individuals in relation to their personal data. Accordingly, we have implemented
additional transparency and access controls in our Privacy Center to help users take advantage of
those rights.
10.5. As available and except as limited under applicable law, the rights afforded to individuals are:
10.6. Right of Access – the right to be informed of and request access to the personal data we process
about you;
10.7. Right to Rectification – the right to request that we amend or update your personal data where
it is inaccurate or incomplete;
10.8. Right to Erasure – the right to request that we delete your personal data;
10.9. Right to Restrict – the right to request that we temporarily or permanently stop processing all
or some of your personal data;
10.10. Right to Object – the right, at any time, to object to us processing your personal data on
grounds relating to your particular situation; the right to object to your personal data being
processed for direct marketing purposes;
10.11. Right to Data Portability – the right to request a copy of your personal data in electronic
format and the right to transmit that personal data for use in another party’s service; and
10.12. Right not to be subject to Automated Decision-making – the right to not be subject to a
decision based solely on automated decision making, including profiling, where the decision
would have a legal effect on you or produce a similarly significant effect.
10.13. If you wish to exercise any of these rights, or if you have any questions about your privacy,
your rights, or how to exercise them, please contact our data protection officer. We will respond
to your request within a reasonable period of time upon verification of your identity. If you are
unhappy with the way we are using your personal data you can also contact and are free to
lodge a complaint with your local data protection authority.
10.14. In accordance with the GDPR, you have the right to ask for a copy of any personal data that
we hold relating to you.
11. External Websites
We are not responsible for the practices employed by external websites linked to or from our
Website nor the information or content contained therein. When you use a link to go from our
Website to an external website, our Privacy Policy is no longer in effect. Your browsing and
interaction on any external website, including without limitation internet websites which have
a link on our Website, is subject to that external website’s own rules and policies.
12. Online Privacy Policy
This online privacy policy applies only to information collected through our Website and not
to any information collected offline or information received when you contact us through our
email address. If you have complaints about how we process your personal information, please
contact us using the contact details provided below. If you are not satisfied with our response
to your complaint, depending on where you live you may have the right to appeal our decision
by contacting us using the contact details set out below or lodge your complaint with your local
data protection authority.
13. Opt-Out
You may opt out of our collection of your Personal Information by not providing such
information to us.
14. Update or change of your personal information
We do our best to ensure that Personal Information that are inaccurate are corrected or erased
or rectified without delay. If you become aware of any inaccurate information you have
provided us with and/or if there is any change in any information you have provided us with,
please let us know of it promptly, so we may erase and/or correct such information.
15. Changes to this Policy
We may revise this Privacy Policy from time to time. Such revisions will be posted on this
page. Your continued use of the Website will be deemed to constitute your acceptance of any
and all such changes. You are advised to consult this Privacy Policy regularly for any changes.
16. Your Consent to collection, processing, and transfer of your information
16.1. By using the Website, you are consenting to our collection and processing of information as
set forth in this Privacy Policy. Your information will ordinarily be transferred outside the
European Economic Area to the United States and processed and stored there.
16.2. We may, knowingly or unknowingly, transfer your personal information to a country or
international organization to which an adequacy decision by the European Commission (as
defined in the GDPR) does not apply and without implementing appropriate safeguards. Such
transfer may put your personal information at risk. By entering the Website and using it you
explicitly consent to such transfers which may be necessary for the performance of the
Website.
16.3. By using or registering with us you consent to such transfer, storage, and processing of your
information in this manner.
17. Security
17.1. We do our utmost to ensure that all reasonable steps are taken to make sure your Personal
Information and data is stored securely in accordance with the principles of the GDPR and
California Online Privacy Protection Act (CalOPPA).
17.2. Data security is very important to us and to protect Your data we have taken suitable measures
to safeguard and secure data collected through our Website. However, please note the Internet
and the electronic transmission of information can never be entirely secure. We cannot
guarantee that the security measures we have in place to safeguard Data will never be defeated
or fail, or that those measures will always be sufficient or effective. Therefore, although we
are committed to protecting Your privacy, we cannot guarantee that Your Data will always
remain confidential. You understand and agree that you assume all responsibility and risk for
your conduct and use of the Website and the information You send us electronically or
otherwise which You post to the Website.
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